Terms & Conditions

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

*************INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Beauty Bae Hair Company is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Customer is responsible for additional shipping charges. 

NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL! ****************DUE TO COVID-19!

 

If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment. 

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DELIVERY CONFIRMATION

Beauty Bae Hair Company Inc. requires a signature upon ALL shipments. Any shipments that exceed $230 will be sent via Restricted Delivery. Please ensure whom the package is addressed to is the person available for delivery. No signatures can be waived on a package.

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If you are not available at the time of delivery, your package will be held at your local post office for pick-up for up to two weeks time before being Returned to Sender.

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SHIPPING DELAYS

All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

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FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!

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If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!

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LOST SHIPMENTS

If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarantee those options.

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ROUTE SHIPPING INSURANCE

As of June 01, 2020, Beauty Bae Hair Company Inc. now offers shipping insurance through Route. You will have the option to select shipping insurance be added to your purchase at the time of checkout. Although this step is not mandatory, it comes highly recommended to protect your investment. If there is a discrepancy in delivery information or your purchase has been lost in transit, Route offers a resolution of reshipment or refund within 24 hours of filing a claim. If you need to file a claim, please email info@beautybaehair to begin claim process. 

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NO RETURN/REFUND POLICY

At Beauty Bae Hair Company Inc., we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, ALL SALES ARE FINAL.

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